Looking for a True Partner, Not Just Another Vendor
FRHAM Safety Products, LLC (FRHAM) is a leading supplier of nuclear and industrial safety equipment across North America. Located in both Nashville, TN and Rock Hill, SC, they serve commercial and government facilities with radiation protection, contamination control, health physics supplies, rad-waste reduction, decontamination solutions, and custom manufacturing. All built on more than 40 years of expert advice and customer-first service.
Before partnering with Relentless Solutions, FRHAM was working with another IT provider, and the relationship was wearing them down. The issues kept stacking up:
- Constant tech turnover: Just as the team got comfortable with a technician, that person would be gone three months later (often without notice).
- Slow response times: Some issues that needed urgent attention were left unattended.
- Technical Knowledge gaps: Ignorance to their setup made even routine problems hard to resolve.
For a rapidly growing distributor, running on complex systems like Counterpoint while preparing to open another branch, that kind of instability wasn't just frustrating. It was a risk to the business.
Enter Relentless Solutions
FRHAM brought in Relentless Solutions to do more than fix tickets. They wanted a partner who would learn their business, stick around, and help them think ahead.
That's exactly what they got. We built a team around them that included a dedicated account manager, a technical customer service lead, and specialists in Counterpoint, so every request lands with the right expert, fast.
"You have a wide range of people that can handle every piece, every step." — Leigh Ann Hilton, FHRAM Safety Products, LLC
Beyond the day-to-day support, Relentless leaned into proactive planning:
- Counterpoint optimization: bringing in process expertise (hi, Carolyn 👋) to evaluate how FRHAM uses their POS system and where it can work harder.
- Great Plains sunset planning: flagging the July 2027 sunset early, evaluating replacement solutions a full year+ ahead, and testing options inside FRHAM's environment before any decision is made.
- Acquisition readiness: partnering with FRHAM's leadership to think through the tech stack they'll need as they grow through acquisition.
2 Years Later
After almost two years with Relentless Solutions, FRHAM describes the partnership in three words: Responsive. Knowledgeable. Friendly.
The wins speak for themselves:
⚡ Same-day resolution on a Great Plains issue their previous MSP couldn't fix at all
👥 The same trusted people, two years running
💸 Total billing transparency
🧠 Forward-looking strategy
🤝 A real relationship, not a help desk transaction
